Wholesale DOA


Wholesale Jumping Spider – Dead on Arrival (DOA) Policy

At SPOODIES UK LTD, we take great care in the packing and dispatch of all wholesale jumping spider orders. However, as we are dealing with live invertebrates, inherent risks apply. This Dead on Arrival (DOA) policy applies strictly to wholesale customers only.

DOA Reporting Requirements

To be eligible for a DOA claim, all of the following conditions must be met:

  1. Notification Timeframe

  • You must notify SPOODIES UK LTD within 1 hour of the parcel being accepted/delivered.

  • All claims must be submitted via:
    wholesale.spoodies.co.uk

  • Claims made after this timeframe, or without full supporting evidence, will not be considered.

Unboxing Video (Mandatory)

  • A continuous, unedited video of the entire unboxing process must be provided.

  • Recording must begin before the outer shipping box is opened and continue uninterrupted until the spider’s pot/tub/sling is fully visible.

  • The video must clearly show you gently tapping the pot/tub/sling to demonstrate no movement.

Photo Evidence (Mandatory)

  • A clear, well-lit photo of the specific pot/tub/sling containing the deceased spider must be submitted alongside the video.

Delivery Conditions

  • Failed, missed, delayed, refused, or rescheduled delivery attempts automatically invalidate this DOA policy.

  • Parcels must be accepted on the first delivery attempt.

  • Any delays caused by the recipient, courier redelivery, incorrect delivery information, or third-party handling void eligibility.

Refunds, Replacements & Credit

  • For any spider confirmed as DOA and meeting all policy requirements, SPOODIES UK LTD will offer one of the following:

    • A refund equal to the value of the deceased spider

 

    • A replacement spider of equal value (subject to availability)

    • Store credit equal to the value of the deceased spider

  • Shipping costs are non-refundable.

  • If a replacement is chosen, all shipping costs must be paid by the customer.

Slings & Natural Loss Disclaimer

  • There is no guarantee that a sling will survive to maturity.

  • Slings are sold with the understanding that natural losses may occur.

  • No guarantees, refunds, replacements, or credit are provided for slings beyond the DOA window.

  • Once the 1-hour reporting window has expired, and no valid claim with full evidence has been submitted via wholesale.spoodies.co.uk, all responsibility transfers to the buyer.

Limitation of Liability

  • Any claim, loss, or liability brought against SPOODIES UK LTD, whether relating to DOA, transit, or supply of live animals, is strictly limited to the value of the deceased spider only.

  • SPOODIES UK LTD shall not be liable for:

    • Consequential or indirect losses

    • Loss of profit, business, or reputation

    • Costs associated with care, housing, feeding, or onward resale

    • Courier delays or failures outside of our control

Policy Enforcement

  • Edited, incomplete, interrupted, or unclear videos will not be accepted.

  • Claims submitted outside the 1-hour window will be automatically rejected.

  • Failure to comply with any part of this policy will render the DOA claim invalid.

  • This policy is strictly enforced to prevent abuse and ensure fairness across all wholesale clients.

By placing a wholesale order with SPOODIES UK LTD, you confirm that you have read, understood, and agreed to this DOA policy in full.

rev1.0 PUBLISHED 1/1/2026